“Kip gets it. He combines wisdom of experience with an enchanting ability to listen and interpret new information in remarkably fresh, intelligent ways.”
I love Virgin Atlantic.
One of the reasons I do is I believe they really, really do care about their customers. As proof of this, one time back in 1994 I had a problem with one of their flights and wrote a note to Richard Branson to make him aware of it (this was back in the days in which you still wrote letters that went through the post office).